Account Facilities are provided at the discretion of City
Car Services Ltd and on the strict understanding that all
accounts will be settled within 21 days of date of invoice.
We reserve the right to alter our charges at any time. Should
a card fail to debit we reserve the right to charge a £25.00
fee for administration costs. Further attempts to charge
and non payment within two calendar months will result in
an increase to 50% of the invoice total being added. All
queries pertaining to Invoices must be made within 21 days
from date of invoice. After that, payments must have been
paid for rectification procedures to take effect. Any redress
shall be at the discretion of City Car Services Ltd.
Account Credit Facilities are subject to an agreed administration
fee of which VAT will be charged only. VAT will NOT be charged
on the net total.
Clients are not to deduct sums from invoice
totals, whether in dispute or any other reason without the
express written consent and an issued ‘Credit Authorisation
Notification’ from City Car Services Ltd. When booking,
to facilitate a speedy response from our staff and accounting
procedures please provide the Account reference No., Passenger
Name, Internal reference Nos. in addition to the journey
information.
City Car Services Ltd will not accept any responsibility
for the misuse of an account Credit Facility by a member
of the account holders staff or associate nor for fraudulent
use by a former employee or associate. Account Clients are
to pay in full any amounts charged and verified by documented
signature to their account.
Clients must pay attention to
the details on the drivers’ XDA handset that will be issued
for signature on completion of a journey. In particular,
the ‘waiting time’ and ‘phone call’ sections should be completed
by the client. A client signature is a legally bound commitment
to pay. In-car Phone charges cost are set per minute at
£1.00 local /UK calls, £2.00 European and Overseas calls.
Other In-car services i.e., Internet and Email are at the
discretion of the Chauffeur and dependant on availability.
Parking and Toll charges are to be paid by the client as
appropriate.
In the case of Query or Complaint of a particular
Service or Chauffeur a client must quote the Journey ref
No. on the driver’s identification No. as shown on the drivers
Photo card ID badge. Our reputation is dependent on good
customer service and any incidents will be carefully investigated
and dealt with in accordance with its findings. Conversely,
should praise be forthcoming we will pass on your comments.
A reasonable amount of luggage is allowed, but luggage which,
in the opinion of the chauffeur amounts to excessive weight
may not be carried. The company accepts no responsibility
for any loss or damage to luggage or any other item; however
such loss or damage may be caused.
Passengers are fully
indemnified against loss or injury whilst in our vehicles.
Under the terms of our insurance policy the company expressly
prohibits any persons other than their own chauffeurs from
driving their vehicles ad can only seat the number of passengers
according to that vehicles capacity. The Company and its
chauffeurs have the right to refuse to carry any passengers
who are thought to be under the influence of alcohol or
drugs and whose behavior poses a threat to either chauffeur,
the vehicle or any other passengers. The driver is entitled
to charge via City Car Services Ltd for any damage, soiling
or breakages to the vehicle, this may also include a charge
for loss of earnings while the vehicle is out of service.
Tours or ‘as directed’ journeys are deemed to start and
finish at our London Operating Centre. City Car Services
will make every effort to get a passenger to their destination
on time. Should Breakdown, Severe Traffic or adverse weather
conditions prevent a journey completion then reasonable
attempts to procure an alternative method of transport will
be sought. City Car Services however cannot guarantee, nor
accept responsibility for failure, to complete a journey.
All clients MUST wear Safety belts and adhere to our strict
No Smoking policy within vehicles. Should any passenger
wish to smoke during their journey. Arrangements can be
made to stop the vehicle at a convenient location. Waiting
time levies will be applied.
Cancellation charges apply
after a driver has been dispatched. Where a driver has reached
his pickup point the base fare for the booked journey will
be applied. Any further charges will be at the discretion
of our London Operating Centre.
Without prior notice: The
Company reserves the rights to amend, change, delete or
add to these terms and conditions whenever necessary.
